The Role & Expectations
The job is sorting, labelling, filing and retrieving paper and digital documents, keeping records accurate and confidential, and helping colleagues find what they need. Being organised, careful and discreet matters, since misfiled or lost documents cause real problems and some records are sensitive.
It is mostly office-based with regular weekday hours, and pay commonly starts around the minimum or low end. The work can be repetitive and involve some standing, reaching and lifting of files, so reliability and attention to detail are what count.
You can usually start with no formal qualifications and learn on the job, or come in through a business administration apprenticeship. It is a common entry point into office work and can lead to wider admin roles.
Daily Responsibilities
- Sort and file paper and digital documents
- Label and organise records clearly
- Retrieve files when colleagues need them
- Keep confidential records secure
- Update and archive old records
- Photocopy and scan documents
- Follow data protection rules